Terrell County Treasures

Terms & Conditions of Online Auction:

Welcome to CTBids of Albany & Leesburg Store!

If you have any difficulty registering, or issues with the site,
please contact CTBids Support Center at:
· CTBIDSHelp@CaringTransitions.com,
· or 844-4BIDHELP (844-424-3435).

For all other questions feel free to contact us directly at
· koliver@caringtransitions.com.

TERMS & CONDITIONS
A bid is an agreement to these terms. Full Terms can be reviewed below.

Listing times have a soft close. Extra time will be added to ending times on lots that receive bids within the final minutes, to allow all bidders a fair chance to win. This will give you time to place a higher bid in the final minutes of closing, and mimics what happens in a live auction where the auctioneer asks for any last bids before making the sale.

Caring Transitions offices are independently owned and operated, terms and conditions may vary. Please ensure you read and understand the terms and conditions for any office from which you purchase. A single bid is an agreement to these terms.

GENERAL:
A bid is an agreement to purchase the item(s). The highest bidder is committed to purchasing the won item(s) and to pickup item(s) during scheduled pickup times. You may appoint someone to pickup for you. Your bid is a commitment to understand and abide by scheduling & payment deadlines. Please do not bid if you do not plan to purchase, pay, schedule, and pickup your items on the advertised pickup day. You, or someone you appoint, MUST be available to pickup your purchases on the scheduled pickup date unless you have made prior shipping or delivery arrangements. Bidding privileges may be suspended for ALL storefronts if you default on any part of this agreement. Auction pickup locations change from auction to auction and are generally in the greater Albany area. The general location of pickup (crossroads and zip code) is noted in the auction listing. The buyer is responsible for understanding all the deadlines, rules, and terms for each sale. The exact address and instructions/link for scheduling a pickup time will be on your Caring Transitions invoice (not PayPal).

BIDDING INSTRUCTIONS:
To place a bid on an item you must first register for an account and you must be signed in to place a bid.
You will see a bid box appear on each auction item listing.

*We have made every effort to describe items as accurately as possible, although photos will be the best representation for condition and damages. Expect normal signs of wear associated with antiques, vintage, and used items. Please take advantage of the zooming rollover feature that appears when the mouse is rolled over images, as all defects, damages, and wear will not be described.

*All items are sold AS IS/WHERE IS. No refunds or returns. Please ask all questions before bidding. All sales are final.
*Caring Transitions does not guarantee the working order of any clock, watch, electronic or mechanical device.
*Precious metals are described as marked and are not acid tested. Gemstones are tested with a Presidium gem tester and it does not differentiate between natural and synthetic colored gemstones, gem types are only suggestions based on a Presidium tester gauge as it covers such a wide range of gems with overlapping data. We are not jewelers and none of our jewelry has had an independent assessment by a jeweler - unless noted otherwise. Bid accordingly.
**We do NOT authenticate art. All art is sold as-is. We do our best to accurately describe every item we receive, but we are not certified authenticators. When buying used items, it is important to remember that every item is unique. We rely on our clients for item information, and/or if time allows a basic item search online. While our team makes its best efforts to identify any issues or mistakes, we cannot guarantee 100% accuracy given our volume. Please take the time to do your own research, carefully inspect each piece at pickup and address any issues with the pickup team on site before you leave.
*In the event of server failure or other technical problems during the closing period of an auction that prevents fair and legitimate bidding, we reserve the right to reschedule the closing of some or all of the auction to a future date and time that will allow unimpeded bidding to take place. All active bidders will receive notification by email of the new date and time.*

PAYMENTS:
An 18% Buyers Premium and 8% sales tax will be added to the winning bid amount. Invoices are emailed after the close of the auction as a reminder and courtesy notice only. The best resource to know if you have won is your "My Account." The website has alerts that can be set to alert you of auction wins, outbids, and more by text and email. Payments & scheduling is due by the end of the following business day, approximately 24 hours from close of the auction (i.e. auction closes Monday, and payment is due Tuesday at 11:59pm). All late payments & late schedules will be billed a late payment and/or a late scheduling processing fee of $10 each. DON'T BE LATE!

EMERGENCIES & ISSUES (with payments, scheduling, or pickup):
Email koliver@caringtransitions.com OR text (229) 881-1300
Responses are typically sent 8 am-4 pm, Mon-Fri.

*For general questions it is best to submit via email to: koliver@caringtransitions.com or for item questions, use the link at bottom of the item page so we have details to the item in question.*
RESELLERS & TAX-EXEMPT PURCHASES:
All resellers and tax-exempt buyers are required to provide a copy of your Georgia Sales Tax Exemption Certificate prior to the end of the sale (https://dor.georgia.gov/document/form/st-5-sales-tax-certificate-exemption/download). NO EXEPTIONS! When your purchase falls into the tax-exempt category, you must send an email to notify us of your tax-exempt status PRIOR to paying the invoice. Tax Exemption Certificates should be emailed to koliver@caringtransitions.com or be uploaded into the CTBids system.

SCHEDULING A PICKUP:
A link for scheduling a pickup time will be on your invoice. Schedule your pickup time immediately after receiving your invoice so you may secure your desired pickup time. Pickup times are staggered, as parking and access to the auction location are often limited. Customers will be assisted first, in the order of scheduled pickup times, and secondly, by order of sign-in. Scheduling your pickup and/or notifying us of your shipping or delivery needs within 24 hours of winning a bid is MANDATORY! Late scheduling requires additional labor preparing your invoice, emailing reminders, updating our system, etc. Please do not be late.

GENERAL PICKUP INSTRUCTIONS:
Please bring your own packing materials and boxes to protect your items and any assistance you may need to load and remove items from the premises. There is a $10 fee for boxes and a $25 fee for furniture to help carry and load items into your vehicle. These fees are per box/item. Loading assistance is not a guarantee and is not always available. Be sure you have enough cargo space to haul all your treasures. It is your responsibility to ensure everything you purchased is accounted for and is in the condition represented in the listing PRIOR to leaving the pickup site. Please bring any concerns to our attention, prior to leaving, so we may have an opportunity to resolve any dissatisfaction you may have with your purchased item(s). Any issues, or missing items, not presented to us at the time of pickup cannot be resolved due to factors beyond our control. We want you to be 100% satisfied with your purchase and assume you are unless you make us aware of issues during your pickup before you leave the premises.
> Any items not paid for by 8 am on pickup day WILL be considered abandoned and resold. Bidders will also be banned for nonpayment.
> Any items not claimed on pickup day are also considered abandoned and will be donated or resold immediately with NO REFUNDS. You or someone you appoint are committed to retrieving all items on pickup day during pickup hours.

SHIPPING
PACKING/SHIPPING:
We do not provide cost estimates for shipping. Shipping costs are determined once an item has been packed, measured, and weighed. An estimate can be gathered from a UPS store with the size, and weight estimation and the ship to and from zip codes. We always ship from 31763. Keep in mind that shipping costs may exceed the value of an item. Please bid accordingly. When you bid on an item and request shipping - you are buying and we are shipping the entire lot. We are unable to ship partial lots - as we have no way to deal with the unwanted items in a lot without cost to us and our clients. Simply asking us to donate - is a cost to us and/or our clients as it requires transport to a donation center.
Shipping is available at the buyer's expense. If you would like to have your purchases shipped, please notate that choice on your Shipping Saint invoice ASAP and definitely before scheduling deadlines. Packing/shipping charges will be billed once your initial invoice has been paid, we have received notice shipping is needed, and we have had a chance to pack your items. Shipping charges will be invoiced through Shipping Saint. Packing/shipping can take anywhere from 2-4 weeks but we do strive to have items shipped within 2 weeks of the auction pickup day. If you have not received an updated invoice (via email) within 1 week of the auction pickup date, please contact us via email at koliver@caringtransitions.com.
Shipping charges are determined by the shipping carrier and are added to the packing fees. Insurance above the amount provided by the shipper, equal to the invoice amount, will be added to shipping costs unless otherwise directed in your shipping confirmation email.

The “Billing To” address from your invoice is used to set up an initial account profile for all your shipping purchases. All future packages will be shipped to this same address unless you change the address on your account profile AND email us regarding this change before the scheduled pickup day. You MUST email and alert us of this change in address before the pickup day, or your old profile information may be used for shipping.
If you have an unusually large lot or unusual shaped/fragile items, you may be charged additional material cost to pack and ship the item(s). Additional charges are assessed for special shipping requests such as carrier, packing method, and more starting at a minimum of $10.
If you have not requested shipping of your items by the payment & scheduling deadline you will be billed a restocking fee of $15.00 on top of packing and shipping cost. Once billed for shipping, you will get an email notification from Shipping Saint showing your cost for shipping. If you have not paid this invoice for shipping fees within 7 days of billing (which is typically one week following pickup day), your items will be considered abandoned and will be donated or resold. No refund will be issued, and your account may be suspended for nonpayment.
DISCLAIMER:
Caring Transitions of Albany& Leesburg reserves the discretionary right to postpone or cancel any auction or listing without notice. Caring Transitions reserves the right to retract bids whenever necessary. Caring Transitions of Albany & Leesburg will have no liability to prospective bidders as a result of any withdrawal, cancellation, or postponement of auctions or listings. All items are subject to errors, omissions, and withdrawal.
Should you have any questions regarding these terms and conditions, you may email us at koliver@caringtransitions.com.